Home Careers Downloads Sitemap Contact Us RFP/RFQ/RFI English Arabic
 
   
 
Through a passionate commitment to making businesses stronger, and our integrated service desk, Cognizant helps clients’ operations become significantly more efficient while minimizing the impact of infrastructure failures.
  

We offer the following services:

  
IT Helpdesk  
We provide multi-channel technical support that includes voice, e-mail, web-based and chat-based services. Our services range from basic trouble ticketing and first level support, to more complex plans combining proactive and self-service tools, remote control, diagnostics and strict service-level tracking and reporting.
  
Monitoring and Operations Support  
Our state-of-the-art Global Operations Center (GOC) remotely monitors and manages clients' infrastructure. Combining state-of-the-art tools with our patent-pending On-Target platform, and using ITIL-compliant processes, we take a proactive approach to managing IT infrastructure. We provide a comprehensive set of features and capabilities focused on networking and on clients’ underlying IT and server infrastructure.
  
The range of supported technologies includes LANs, WANs, VPNs, Servers, Applications, and Information Security, as well as options for management and integration services. Our commitment to service, operation and management excellence is backed up with a full range of Service Level Agreements
  
You have the ability to select the level of support that you require to augment your own capabilities, while providing the services that your end users demand. Cognizant Service Desk offers operations support from network monitoring and full fault management to performance analysis.
  

In addition, our web-enabled portal provides you with a real-time view of the status of your network and servers, and allows you to open trouble tickets, submit change requests, view assets, and access real time, daily, weekly, and monthly performance reports.

 
   

We offer :

 
Single service view of customer IT infrastructure  
Trend analysis and health reports  
ITIL-based system monitoring and management